FREQUENTLY ASKED QUESTIONS
YOUR FAMILY-CENTERED MEDICAL HOME
To minimize your waiting time, patients are seen by appointment only. We utilize open access scheduling, so it’s possible to make same day appointments.
If you are late for your appointment, we will try to reschedule you, however, expect a much longer wait.
We accept most commercial plans of Insurance.
For current acceptance details, please contact our front desk at 734.789.WELL
In order to simplify your life, your physician will prescribe enough medication until your next appointment. If you find you are running out of your prescription(s), please visit the patient portal or call the office to schedule an appointment.
Flatrock Physicians policy does not allow for new prescriptions by phone (particularly for pain medications) except in the most unusual and serious of circumstances.
Flat Rock Pharmacy LLC is located onsite for your convenience.
Your family physician will attempt to take care of all your medical needs. However, sometimes our patients require surgery, or a procedure, or a test that we don’t perform. In these circumstances, your physician will refer you to a surgeon, or a sub-specialist, or an imaging center.
If you have an HMO insurance plan, our office will submit a referral to your insurance. When your referral is approved or denied by your HMO, we will notify you. This may take up to 14 days.
Most referrals expire within 90 days, so please schedule an appointment in a timely manner.
We have a contract with your insurance company that requires we collect your co-pay. We charge what your insurance requires. We accept cash, credit card, and check as payment on the date of service.
By paying on the date of service, you can eliminate late fees and penalties.
Flat Rock Physicians utilizes Labcorp Corporation in-office Laboratory.
For billing information for Labcorp, Please direct calls to 800.845.6167.
Labcorp billing hours for information are 8 AM - 5 PM Monday - Friday.
Your physician will make all reasonable efforts to communicate your medical test results to you. Office visits are the preferred method for providing this care/information. Your physician / medical assistant team will make multiple efforts to contact you by phone and will follow up with written notification as required.
In general, test results require time to explain and almost always involve a number of questions and additional consultation - thus it is generally not medically appropriate or efficient to deliver this information over the phone.
Flat Rock Physicians
We are your Family-centered Medical Home - Dedicated to promoting access to Quality Health Care.
Flat Rock Physicians Medical Forms
Flat Rock Physicians - Accepting New Patients
Please review our frequently asked questions, office policies, and new patient documents. We want to ensure a smooth transition into your new medical home.
New patients, prior to your first visit, please download, print, and complete the new patient forms.
Policies
To minimize your waiting time, patients are seen by appointment only. We utilize open access scheduling, so it’s possible to make same day appointments.
If you are late for your appointment, we will try to reschedule you, however, expect a much longer wait.
If you are unable to come to your appointment, please give a minimum 24-hour advanced notice. If we do not receive a cancellation notice, you will be charged a minimum of $25.00.
If you make a habit of not arriving for your appointments, you will be discharged from all of our respective practices.
In the United States, most people get health insurance that was chosen by their employers. We deal with multitudes of insurance plans, which have different benefit options. We recommend that you read your insurance policy and ask your employer (human resources department) if you have any questions as to what is covered and what is not. You may also call your health insurance company with questions. Your physician follows current medical guidelines to improve your health.
In order to simplify your life, your physician will prescribe enough medication until your next appointment. If you find you are running out of your prescription(s), please visit the patient portal or call the office to schedule an appointment.
Please bring a list of your medication(s) and their doses to each appointment. If you do not have a list, then bring in the actual pill bottles to your appointment.
Flatrock Physicians policy precludes new prescriptions by phone (particularly for pain medications) except in the most unusual and serious of circumstances.
Flat Rock Pharmacy LLC is located onsite for your convenience.
Your family physician will attempt to take care of all your medical needs. However, sometimes our patients require surgery, or a procedure, or a test that we don’t perform. In these circumstances, your physician will refer you to a surgeon, or a sub-specialist, or an imaging center.
If you have an HMO insurance plan, our office will submit a referral to your insurance. When your referral is approved or denied by your HMO, we will notify you. Due to managed care bureaucracy, this may take up to 14 days.
Most referrals expire within 90 days, so please schedule an appointment in a timely manner.
We have a contract with your insurance company that requires we collect your co-pay. We accept cash, credit card, and check as payment on the date of service. By paying on the date of service, you can eliminate late fees and penalties (minimum $10.00).
There will be a fee ($25.00) for all checks returned due to insufficient funds. Medicare has a $100.00 deductible every year. We charge a minimum $20.00 for forms, letters, etc.
Your physician will make all reasonable efforts to communicate medical test results to you. Office visits are the preferred method for providing this care. Your physician / medical assistant team will make multiple efforts to contact you by phone and will follow up with written notification as required. In general, test results require time to explain and almost always involve a number of questions and additional consultation - thus it is generally not medically appropriate or efficient to deliver this information over the phone.